Privacy Policy

Privacy Policy

Effective Date: [June 2025]

Last Updated: [June 2025]

At Exciting FX (a trading name of Exciting Fireworks & FX Ltd), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website, book our services, or interact with us.

1. Who We Are

Exciting FX

Registered Address: 35 Grafton Way, London, W1T 5DB

Service Address: Unit 2, Clarendon Road, London, N22 6TS

Email: info@excitingfireworks.co.uk

Phone: 07858867188

ICO Registration Number: ZB921764

2. What Information We Collect

2.1 Information You Provide

  • Name, email address, phone number, and address

  • Event date, location, and service requirements

  • Payment information (processed securely via third-party platforms)

  • Social media handles (for tagging or collaboration if agreed)

  • Business information (if booking as a company or event organiser)

2.2 Information We Collect Automatically

  • IP address

  • Browser type and version

  • Time zone setting and location

  • Pages visited and duration

  • Device type, operating system, and platform

This is collected through cookies and analytics tools (e.g., Google Analytics). See Section 9 for details.

3. How We Use Your Information

We use your data to:

  • Process bookings and deliver services

  • Communicate about your event or hire

  • Respond to enquiries and customer support

  • Improve our website, services, and performance

  • Send marketing communications (only with your consent)

  • Fulfil legal or contractual obligations

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Contractual necessity: To fulfil our agreement with you

  • Consent: For marketing communications and media use

  • Legitimate interest: To operate and improve our services

  • Legal obligation: To comply with tax, safety, and regulatory requirements

5. Sharing Your Information

We do not sell or rent your data. We may share it with:

  • Trusted third-party service providers, such as:

    • Payment processors (e.g., Stripe, Square)

    • Marketing platforms (e.g., Mailchimp)

    • Website analytics providers

  • Regulatory bodies, if required by law

  • Our insurance providers or legal representatives in the event of a claim or dispute

All third parties are required to respect your data and comply with data protection laws.

6. Data Storage & Security

We store your personal data securely using encrypted systems and secure cloud services. We take all reasonable technical and organisational precautions to prevent:

  • Unauthorised access

  • Loss or misuse of your data

  • Disclosure or alteration of your data

Only authorised personnel have access to your personal information.

7. Data Retention

We retain personal information:

  • For up to 7 years for financial and tax compliance

  • Until you request deletion, for marketing subscriptions

  • As long as necessary to support warranties, service records, or disputes

Once the retention period ends, your data is securely deleted or anonymised.

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access a copy of your personal data

  • Correct inaccurate or incomplete data

  • Request data erasure (“right to be forgotten”)

  • Restrict or object to processing

  • Data portability (receive your data in a structured format)

  • Withdraw consent at any time (where consent is the basis for processing)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at info@excitingfireworks.co.uk.

9. Cookies & Tracking

We use cookies and similar tracking technologies to:

  • Improve site functionality and performance

  • Analyse visitor behaviour using tools such as Google Analytics

  • Enable social sharing features

You can manage cookie preferences via your browser settings or through our cookie banner (if implemented).

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors without parental or guardian consent.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page and, where appropriate, notified to you by email. Please check this page regularly to stay informed.

12. Contact Us

For questions or concerns about this Privacy Policy or how we handle your data, please contact:

Data Protection Officer

Exciting FX

Email: info@excitingfireworks.co.uk

Phone: 07858867188